Express Work Orders
Routine service requests will be completed within two business days (M-F), guaranteed! If we’re late, write us about it and we will gladly compensate you with free rent for each full day after we receive written notice until the request is resolved.*
Routine service requests include the following items: interior electrical light switches and outlets, heating, water heaters, refrigerators, ranges, dishwashers, garbage disposals, clogged drains, leaking plumbing fixtures and systems, door locks and viewers, window locks, smoke detectors and carbon monoxide detectors.
For us to keep our Express Service Commitment to you, we must have access to your apartment during normal business hours. We cannot be denied access during or after two business days following your service request. Additionally, your apartment and its contents must be properly maintained and you must be a resident in good standing.
This Express Service Commitment will not apply if the service request is necessitated by damage or abuse that you cause to the apartment, appliances, or fixtures. It will also not apply if we are required to hire outside contractors or order parts that are not in stock. Inclement weather, natural disasters and other emergencies that affect large numbers of residents will result in the temporary suspension of the Express Service Commitment.
* Rent credits are calculated based on your base monthly rent amount (i.e., not including pet fees, utilities, garage fees, or other monthly charges). A “full day” is defined as each calendar day commencing on the day after we receive written notice from you that the original routine service request was not satisfactorily resolved in 2 business days and continuing through the calendar day immediately preceding the day we satisfactorily resolve the original service request.
Personal Attention
When you rent with us, you’re not just a resident, you’re a neighbor. We’re going to listen to your needs, return your calls promptly and address your concerns.
Being part of the Greenfield Village family certainly has its advantages! Welcome home!
Information is subject to change.